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1.INTRODUCTION

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Pereira Studio (“Pereira Studio”, “the Studio”, “we”, “our”, or “us”)

respects the privacy of every client, visitor, customer, contractor, and business partner.

This Privacy Policy explains what information we collect, how we collect

it, why we collect it, how we protect it, how long we retain it, when we

share it, and the rights available to individuals regarding their personal information.

This policy applies to all Pereira Studio products and services

including, but not limited to:

• Game Development • Software Development • Website Development •

Digital Design Services • Logo Design • Branding • Graphic Design •

UI/UX Design • Programming Services • 3D Modelling • 3D Printing •

Technical Consulting • Customer Support • Future Online Stores • Future

Customer Portals • Future Game Accounts • Future Game Launcher •

Community Services • Marketing Communications • Social Media Interactions

Our objective is to collect the minimum amount of information necessary

to provide professional services while maintaining high standards of privacy, confidentiality, and security.

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2. PRIVACY PRINCIPLES

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Pereira Studio is committed to the following principles:

• Transparency • Accountability • Data Minimization • Purpose Limitation

• Security • Accuracy • Confidentiality • Customer Control • Continuous Improvement

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3. INFORMATION WE COLLECT

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We may collect the following categories of information.

Personal Information - Full name - Company name - Job title - Email

address - Telephone number - Billing address - Shipping address

Project Information - Artwork - Images - Logos - Videos - Documents -

CAD files - Source code - Website files - Design requirements - Brand

assets - Technical documentation - Communications relating to the project

Payment & Financial Information - Purchase history - Invoice history -

Transaction identifiers - Refund records - Tax documentation where required

Pereira Studio does not intentionally store complete payment card

numbers. Payments should be processed by reputable third-party payment processors whenever possible.

Technical Information - IP address - Browser type - Device information -

Operating system - Language settings - Time zone - Error logs -

Cookies - Analytics information - Session identifiers

Communication Information - Emails - Support requests - Contact forms -

Chat messages - Social media messages - Discord communications where used for support

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4. HOW INFORMATION IS COLLECTED

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Information may be collected directly from customers, automatically

through our systems, or from trusted third-party providers when required to complete requested services.

Collection methods include: • Website forms • Email • Telephone • Video

meetings • Project management software • File uploads • Payment

processors • Customer support systems • Cookies and analytics

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5. PURPOSES OF COLLECTION

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Information is collected solely for legitimate business purposes

including:

• Providing requested services • Creating quotations • Completing

contracts • Delivering projects • Customer support • Security • Fraud

prevention • Tax compliance • Improving services • Maintaining business

records • Communicating updates • Processing payments • Warranty and

post-project support

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6. LEGAL BASIS

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Where applicable, Pereira Studio processes information on one or more of

the following lawful bases:

• Customer consent • Contract performance • Legal obligations •

Legitimate business interests • Protection against fraud • Compliance

with applicable law

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7. CONFIDENTIALITY OF CLIENT PROJECTS

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Client confidentiality is one of Pereira Studio’s highest priorities.

Unless explicitly authorized in writing or required by law:

• Client files will not be shared publicly. • Proprietary information

will remain confidential. • Unreleased products will not be disclosed. •

Business strategies learned during projects remain confidential. •

Customer credentials are accessed only when necessary. • Access is

restricted to personnel who require it.

Any portfolio use of completed work will occur only with customer

permission where confidentiality is expected.

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8.  USE OF ARTIFICIAL INTELLIGENCE

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Pereira Studio does not use artificial intelligence systems to process,

analyze, generate, modify, or otherwise handle customer information,

confidential project materials, source code, creative assets, or other

client-provided content as part of the services we provide.

All client work is completed through direct human effort by Pereira

Studio personnel. Should our practices change in the future, this

Privacy Policy will be updated before any artificial intelligence

technologies are used in connection with customer information or project materials.

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9. PAYMENT PROCESSING

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Payments may be processed through trusted payment providers.

Sensitive payment credentials should remain with those providers.

Pereira Studio retains only the information reasonably necessary for

bookkeeping, invoicing, tax obligations, fraud prevention, refunds, and customer service.

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10. COOKIES

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Our website may use: • Essential cookies • Performance cookies •

Functional cookies • Analytics cookies

Users may disable cookies through browser settings, although some

features may not function correctly.

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11. DATA SECURITY

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Pereira Studio employs commercially reasonable safeguards including:

• TLS/SSL encryption • Password-protected systems • Multi-factor

authentication where practical • Firewalls • Malware protection •

Principle of least privilege • Secure backups • Device security • Access

logging • Software updates • Vendor security reviews where appropriate

Although no system can guarantee absolute security, we continually improve our safeguards.

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12. DATA RETENTION

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Information is retained only as long as necessary to:

• Complete projects • Meet legal obligations • Comply with accounting

requirements • Resolve disputes • Enforce agreements • Maintain warranty

records

Following the retention period, information may be securely deleted,

anonymized, or archived where legally required.

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13. INFORMATION SHARING

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Pereira Studio does not sell personal information.

Information may be shared only when reasonably necessary with:

• Payment providers • Cloud hosting providers • Email providers •

Shipping companies • Professional advisers • Government authorities

where legally required • Law enforcement where legally compelled •

Successors in the event of a merger, acquisition, or sale

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14. CUSTOMER RIGHTS

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Subject to applicable law, customers may request:

• Access to their information • Correction of inaccurate information •

Deletion where permitted • Withdrawal of consent • Copies of their

personal information • Information regarding processing activities

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15. CHILDREN’S PRIVACY

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Our services are not directed toward children where parental consent is

legally required. We do not knowingly collect personal information from children in violation of applicable law.

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16. INTERNATIONAL TRANSFERS

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Information may be stored or processed in Canada or other jurisdictions

where our trusted service providers operate. Appropriate safeguards will be used where required.

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17. DATA BREACH RESPONSE

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If Pereira Studio becomes aware of a security incident affecting

personal information, we will investigate promptly, mitigate risks where

reasonably possible, comply with applicable breach notification laws,

and notify affected individuals where legally required.

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18. THIRD-PARTY SERVICES

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Our services may integrate with third-party providers including payment

processors, hosting providers, analytics providers, email platforms, and

communication platforms. Those providers maintain their own privacy policies.

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19. INTELLECTUAL PROPERTY

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Submission of files to Pereira Studio does not transfer ownership unless agreed in writing.

Customer intellectual property remains the property of the customer

except where otherwise stated in a written agreement.

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20. CHANGES TO THIS POLICY

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We may amend this Privacy Policy from time to time. Updated versions

become effective upon publication unless otherwise stated.

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21. APPLICABLE LAW

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This policy is intended to support compliance with applicable Canadian

privacy legislation, including the Personal Information Protection and

Electronic Documents Act (PIPEDA). Where applicable, Pereira Studio also

seeks to respect internationally recognized privacy principles,

including aspects of the GDPR and CCPA where relevant to customer interactions.

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22. CONTACT

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Privacy Officer Anthony Pereira

Email: [Anthony@pereirastudio.com]

Website: [www.pereirastudio.com]

Business Address: [Owen Sound, ON]

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1.INTRODUCTION

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Pereira Studio (“Pereira Studio”, “the Studio”, “we”, “our”, or “us”) is

committed to providing professional products and services while

maintaining transparent and fair refund practices.

This Refund Policy explains when refunds, replacements, or credits may

be available for products and services purchased from Pereira Studio.

By purchasing any product or service from Pereira Studio, you

acknowledge that you have read, understood, and agreed to this Refund Policy.

This policy applies to all products and services offered by Pereira

Studio unless otherwise stated in a separate written agreement.

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2. SERVICES COVERED

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This policy applies to, but is not limited to:

• Game Development • Software Development • Website Development •

Digital Design • Logo Design • Branding • Graphic Design • Programming

Services • 3D Modelling • 3D Printing • Digital Assets • Merchandise •

Physical Products • Consulting Services

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3. DIGITAL DESIGN & PROFESSIONAL SERVICES

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Pereira Studio provides custom creative and technical services that are

produced specifically for each customer.

Because these services require consultation, planning, scheduling,

creative development, technical work, and professional expertise, they

cannot be returned or resold once work has begun.

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4. PAYMENT TERMS

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A non-refundable deposit equal to fifty percent (50%) of the total

quoted project price is required before any work will begin.

The remaining fifty percent (50%) is due upon completion of the project

and must be paid before final deliverables, source files, project files,

or completed work are released to the customer unless otherwise agreed to in writing.

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5. NO REFUNDS FOR DIGITAL SERVICES

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All digital design, programming, software development, website

development, game development, and other custom professional services

provided by Pereira Studio are non-refundable.

Once work has commenced, Pereira Studio will not provide refunds for:

• Initial deposits • Partially completed projects • Completed projects •

Design revisions • Customer-requested changes • Change of mind • Project

cancellation by the customer • Business closure • Delays caused by the

customer • Failure to provide required project materials • Failure to respond to approval requests

The initial deposit compensates Pereira Studio for consultation,

planning, scheduling, research, creative development, technical work,

and time invested in the project.

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6. PROJECT CANCELLATION

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Customers may request cancellation of a project at any time.

If a project is cancelled:

• The initial 50% deposit will not be refunded. • Any completed work

remains the intellectual property of Pereira Studio unless otherwise

agreed in writing. • Work completed beyond the value of the deposit may be invoiced where applicable.

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7. PHYSICAL PRODUCTS

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Physical products sold by Pereira Studio may be eligible for a refund or

replacement only under the conditions described in this policy.

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8. REFUND ELIGIBILITY FOR PHYSICAL PRODUCTS

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Refunds or replacements may be approved only when:

• The incorrect product was shipped by Pereira Studio. • The product

arrives damaged during shipping. • The product contains a verified manufacturing defect.

Refund requests based on these circumstances will be reviewed individually.

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9. NON-REFUNDABLE PHYSICAL PRODUCTS

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Refunds will not be issued for:

• Change of mind • Incorrect item ordered by the customer • Incorrect

specifications selected by the customer • Normal wear and tear •

Cosmetic damage occurring after delivery • Damage caused by misuse,

abuse, modification, or improper installation • Customized or

personalized products unless they arrive damaged or incorrect

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10. REPORTING DAMAGED OR INCORRECT PRODUCTS

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Customers must notify Pereira Studio within seven (7) calendar days of

delivery if they receive an incorrect or damaged product.

Customers may be required to provide:

• Order number • Description of the issue • Clear photographs of the

product • Photographs of the packaging • Any additional information reasonably required to investigate the claim

Failure to report damage or shipping errors within this period may

affect eligibility for a refund or replacement.

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11. REFUND METHOD

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Where a refund is approved, Pereira Studio may, at its sole discretion:

• Replace the product; • Repair the product where practical; or • Issue a refund using the original payment method.

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12. SHIPPING COSTS

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Shipping charges are generally non-refundable.

If Pereira Studio ships the wrong product or a product arrives damaged

due to circumstances covered by this policy, reasonable replacement

shipping costs will be covered by Pereira Studio.

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13. CHARGEBACKS

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Customers are encouraged to contact Pereira Studio before initiating a

payment dispute or chargeback.

Fraudulent or unwarranted chargebacks may be contested using available

documentation, including invoices, communications, project records,

proof of delivery, and other relevant evidence.

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14. CHANGES TO THIS POLICY

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Pereira Studio reserves the right to amend this Refund Policy at any

time. Updated versions become effective upon publication unless otherwise stated.

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15. APPLICABLE LAW

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This Refund Policy shall be governed by the applicable laws of the

Province of Ontario and the laws of Canada.

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16. CONTACT

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Refund Inquiries

Anthony Pereira, Pereira Studio

Email: Anthony@pereirastudio.com

Website: www.pereirastudio.com

Business Address: Owen Sound, Ontario, Canada

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1.ACCEPTANCE OF TERMS

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These Terms of Service (“Terms”) govern the use of Pereira Studio’s

products, services, website, communications, and future online platforms.

By requesting a quotation, purchasing a product or service, submitting a

payment, creating an account (where available), or otherwise engaging

with Pereira Studio, you agree to be bound by these Terms.

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2. SERVICES

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Pereira Studio may provide services including, but not limited to:

• Game Development • Software Development • Website Development •

Programming • Logo Design • Branding • Graphic Design • Digital

Marketing Assets • UI/UX Design • 3D Modelling • 3D Printing • Technical

Consulting • Custom Creative Services

We reserve the right to modify, discontinue, or refuse services where appropriate.

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3. QUOTATIONS

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Quotations remain valid for thirty (30) days unless otherwise stated in writing.

Work outside the approved project scope may require a revised quotation.

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4. PAYMENTS

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A 50% non-refundable deposit is required before work begins on custom digital services.

The remaining balance is due before final deliverables, editable files,

source code, source assets, or production-ready files are released

unless otherwise agreed in writing.

Late payments may delay project completion or delivery.

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5. PROJECT SCOPE

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Work will be performed according to the approved quotation or written agreement.

Requests outside the agreed scope, including additional features,

redesigns, or significant revisions, may require additional fees and revised timelines.

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6. CLIENT RESPONSIBILITIES

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Clients agree to:

• Provide accurate information. • Supply required assets and content. •

Respond to approval requests in a timely manner. • Obtain any necessary

rights or licenses for materials they provide. • Review deliverables before final approval.

Project delays caused by missing information or delayed responses may affect delivery schedules.

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7. REVISIONS

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Revisions included with a project are limited to those specified in the

quotation or service agreement.

Additional revisions, redesigns, or scope changes may be billed separately.

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8. INTELLECTUAL PROPERTY

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Unless otherwise agreed in writing:

• Clients retain ownership of materials they provide. • Pereira Studio

retains ownership of its internal tools, templates, workflows,

methodologies, and pre-existing intellectual property. • Ownership of

final deliverables transfers only after full payment has been received

where applicable. • Pereira Studio may retain archival copies for legal,

backup, and portfolio purposes where confidentiality obligations permit.

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9. CONFIDENTIALITY

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Both parties agree to keep confidential information private and use it only for purposes related to the project.

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10. DELIVERY

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Estimated completion dates are provided in good faith but are not guarantees.

Delivery schedules may change due to revisions, scope changes, client

delays, technical issues, or events outside Pereira Studio’s reasonable control.

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11. WARRANTIES

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Pereira Studio warrants that services will be performed in a

professional manner consistent with generally accepted industry standards.

Except as expressly stated, services and products are provided “as is”

without additional warranties, including implied warranties of

merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

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12. LIMITATION OF LIABILITY

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To the maximum extent permitted by law, Pereira Studio shall not be

liable for indirect, incidental, consequential, special, or punitive

damages, including lost profits, business interruption, or data loss

arising from the use of our products or services.

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13. TERMINATION

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Either party may terminate a project in accordance with any written agreement.

Amounts earned for work performed prior to termination remain payable.

Refunds are governed by Pereira Studio’s Refund Policy.

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14. THIRD-PARTY SERVICES

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Projects may rely on third-party software, hosting providers, APIs,

plugins, fonts, payment processors, or other services governed by their own terms and licenses.

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15. PRIVACY

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The collection and handling of personal information is governed by Pereira Studio’s Privacy Policy.

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16. FORCE MAJEURE

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Pereira Studio shall not be responsible for delays or failures caused by

circumstances beyond its reasonable control, including natural

disasters, internet outages, government actions, labour disputes, cyberattacks, or utility failures.

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17. DISPUTE RESOLUTION

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The parties agree to attempt to resolve disputes through good-faith

discussions before pursuing formal legal remedies where practical.

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18. GOVERNING LAW

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These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

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19. CHANGES TO THESE TERMS

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Pereira Studio may update these Terms from time to time. Continued use

of our services following publication of revised Terms constitutes acceptance of those revisions.

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20. CONTACT

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Terms of Service Inquiries

Anthony Pereira Pereira Studio

Email: Anthony@pereirastudio.com

Website: www.pereirastudio.com

Business Location: Owen Sound, Ontario, Canada